Terms & Conditions

Booking:

A contract between you and Borter Ltd (ownership of Cartrefle) will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

This agreement is made on the basis that the Property is to be occupied by the holidaymakers for a holiday and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends

Please check the details of your booking before payment is made and confirming the booking.

A non-refundable 30% deposit of the holiday cost is payable at the time of booking. Bookings made less than 8 weeks before your arrival date must be paid in full.

The balance must be paid no later than 8 weeks before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation, and you will remain liable to pay the balance of the rent.

Changes to the booking: Once a booking is confirmed it is not subject to change. Whilst we will be under no obligation to do so, we may in certain circumstances make minor adjustments to bookings on your request.

Bookings cannot be accepted from persons under eighteen years of age.

Borter Ltd reserves the right to refuse a booking without giving any reason.

No entry to our properties will be allowed without payment, in full, being cleared beforehand.

All prices quoted include VAT and Insurance Premium Tax where applicable at current rates as the business is currently VAT registered.

Pets : Any pets you intend to take with you should be declared at the time of booking and checked and authorised via the Owner.
-Only 2 pets are allowed at one time, up to two medium sized dogs.
-We provide one basket and two dog bowls but please bring your own pet blanket and towel if required for cleaning your dog, please keep your pets on the ground floor of the accommodation only and off the furniture
-Guests are responsible for cleaning up after their pets
Cancellations:
All cancellations must be notified in writing. If you cancel your holiday more than 8 weeks before it is due to start, then your deposit will be forfeit. If you cancel less than 8 weeks before the holiday, then the full balance remains due and is non refundable.
We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you do not have insurance, we offer the option of Cover X insurance at the time of booking. If you choose not to take out insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
If your payments are more than 7 days in arrears and you are unable to promptly arrange payment (or we cannot get hold of you to arrange for payment to be made) we will be entitled to treat that as your intention to cancel the Booking. If we re-let the property any monies paid by the Guest will be refunded, less any administration fees. However, if we are unable to re-let the holiday or have had to discount the holiday the Guest will remain liable for the outstanding balance of the cost of the holiday and the deposit will not be returned or any difference in income from the cost of the original holiday booked if the holiday has had to have a discount applied to re-sell.
Your booking will not be cancelled by Borter Ltd except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us not any payments made to other agencies who may have been involved in your booking.

Public Health Restriction: If the property cannot open due to law or official order a full refund of amounts paid (deposit and balance), or a credit/voucher for the full amount paid to be used against a future stay starting within 12 months of your original arrival date will be offered at the same price for future holidays within the same season within 12 months of the original holiday. If you or any member of your party are affected, unable or unwilling to travel for any reason, no refund will be due. We strongly recommend that you take out suitable travel insurance that covers illness, isolation requirements and similar events. If you are required to stay at the property you will be responsible for the cost of any additional nights out with the Holiday Period and rehousing any booked guests that are displaced as a result of the additional nights required by you in an equivalent property.

In the event of the Property becoming unavailable, or bring having to close during your stay, such as due to fire or flooding, due to a Force Majeure Event, we will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid, or a proportion in the case of curtailment. This will be the full extent of our liability and no additional compensation, expenses, or costs (such as travel or replacement lodging costs) will be payable.

During your stay:
Borter Ltd personnel or representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
Tenancies normally commence at 4:00pmunless otherwise agreed and guests are required to vacate the rental by 10:00am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.
Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. The fire alarm system may be triggered by smoking anywhere inside, and any cost of resetting the fire system, damage or extra cleaning caused by smoking will be at your expense.
Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage.
An automatic security deposit of £1000 will be held against your card during your stay and up until 14 days after your stay to ensure we can recover any costs incurred by loss or damage of property.
Please do not move any furniture from one room to another.
Please lock the doors and close the windows when you leave the property unoccupied and leave the key in the key safe. Loss of keys or potential cost of change of locks will be at the guest’s expense. Any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
Please make sure you switch off lights and any electrical appliances when you go out or go to bed, and the log fire door is closed, and the BBQ extinguished.
Please don’t take any bath towels or hot tub towels with you to the beach. Please bring your own beach towels.
The client may in no circumstance re-let or sublet the property, even free of charge.
Borter Ltd shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.
No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
Borter Ltd is not responsible for the loss of any personal belongings or valuables of the guest.
All inventory must remain in the property.
Electric vehicle charging: You do not have the right to charge your vehicle at Cartrefle Charges will apply if we see unusual increased usage of electricity during your stay . EV charging point details available nearby can be found in the Guest Log in or on request via email.
Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision especially near the sea wall and hot tub.
Please close the gate over the drive overnight and when you leave the property for the day or after your stay. Please ensure your cars leave the parking before 10am on the day of departure so that the cleaning & maintenance team do not block you in.
Please respect the community and try to keep noise levels to a minimum, especially between 10pm and 8 am.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
Barbecue – please use the designated barbecue utensils and clean the barbecue after use.
Hot tub – please ensure no fake tan or other chemicals are washed of before you enter the hot tub. There is an external shower for this, use footwear to cross the garden before entering the hot tub to avoid blocking the filter, leave the hot tub temperature as set, replace the lid after use and never take glass, food or drink into the hot tub.
Parasols & Cushions – please put down the parasols in high wind and return the garden cushions to the conservatory.
Free Wi-Fi and broadband internet are provided for your reasonable use and may be subject to separate terms and conditions. You agree to reasonable and lawful usage of this service. We will not be liable for slow connections or for any interruptions to or the failure of this service.
Check-out – please leave Cartrefle reasonably clean and tidy, empty bins to the outside correct designated bins and clean pans and dishes.
Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.
We, our employees, contractors, cleaners, and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property. Nothing in this clause shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal injury caused by our negligence.

Updated 6th March 2026